Shipping policy

Shipping Policy

Effective Date: February 4, 2026

Utopic Health Limited is committed to delivering your orders in a timely and reliable manner. Please review this Shipping Policy carefully to understand how orders are processed and shipped.

Order Processing

  • Orders are typically processed within 1–3 business days after payment is received, excluding weekends and holidays.

  • Processing times may vary during periods of high demand, promotions, or unforeseen circumstances.

  • Orders cannot be modified or canceled once they have been processed for shipment.

Shipping Methods and Delivery Times

  • Available shipping methods and estimated delivery times will be displayed at checkout.

  • Delivery times are estimates only and are not guaranteed.

  • Utopic Health Limited is not responsible for delays caused by shipping carriers, customs clearance, weather conditions, or other factors beyond our control.

Shipping Rates

  • Shipping costs are calculated at checkout based on the shipping method selected, destination, and order size.

  • Any applicable taxes, duties, or customs fees are the responsibility of the customer unless otherwise stated.

International Shipping

  • We may offer international shipping to select destinations.

  • International shipments may be subject to customs inspections, duties, taxes, or import fees imposed by the destination country.

  • Utopic Health Limited is not responsible for delays or additional charges resulting from customs processing.

Risk of Loss

  • Risk of loss and title for products pass to the customer upon delivery of the order to the shipping carrier, to the extent permitted by law.

Incorrect or Incomplete Addresses

  • Customers are responsible for providing accurate and complete shipping information at checkout.

  • Utopic Health Limited is not responsible for orders delayed, lost, or returned due to incorrect or incomplete addresses provided by the customer.

  • Additional shipping fees may apply for reshipment.

Lost or Damaged Shipments

  • If your order arrives damaged, please contact us promptly with supporting documentation so we may review the issue.

  • For shipments marked as delivered but not received, customers must contact the shipping carrier directly to initiate a claim. We may assist where reasonably possible but are not responsible for carrier errors.

Returns Related to Shipping

  • Shipping costs are non-refundable unless otherwise required by law.

  • Returned shipments due to refusal, failed delivery attempts, or customs issues may be subject to additional fees.

Policy Updates

Utopic Health Limited reserves the right to modify or update this Shipping Policy at any time. Changes will be effective immediately upon posting on our website.

If you have questions regarding shipping, please contact us through the contact options available on our Services.