Privacy policy

Last Updated: February 4, 2026

Utopic Health Limited operates this store and website, including all related information, content, features, tools, products, and services (collectively, the "Services"), to provide customers with a curated shopping experience. The Services are powered by Shopify, which enables us to operate and deliver the Services.

This Privacy Policy explains how we collect, use, and disclose personal information when you visit, use, or make a purchase through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs the collection, processing, and disclosure of your personal information.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect or Process

"Personal information" means information that identifies, relates to, or can reasonably be linked to you or another individual. It does not include information that has been anonymized or de‑identified so that it cannot reasonably be linked to an identifiable individual.

Depending on how you interact with the Services, where you live, and what is permitted or required by applicable law, we may collect or process the following categories of personal information:

  • Contact information such as your name, billing address, shipping address, telephone number, and other contact details.

  • Financial information such as payment card details, financial account information, transaction details, payment method, and payment confirmations.

  • Account information such as your username, password, security questions, preferences, and settings.

  • Transaction information such as items you view, add to your cart or wishlist, purchase, return, exchange, or cancel, as well as past transaction history.

  • Communications including information you provide when contacting customer support or otherwise communicating with us.

  • Device information such as details about your device, browser, network connection, IP address, and other unique identifiers.

  • Usage information including how and when you interact with or navigate the Services.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you when you create an account, place an order, communicate with us, or otherwise use the Services;

  • Automatically through your use of the Services, including through cookies and similar technologies;

  • From service providers that perform services on our behalf;

  • From business partners or other third parties, where permitted by law.

How We Use Personal Information

We may use personal information for the following purposes:

  • Providing, customizing, and improving the Services, including processing payments, fulfilling orders, managing accounts, facilitating shipping, returns, and exchanges, remembering preferences, and recommending products.

  • Marketing and advertising, including promoting products and services and showing advertisements that may be relevant to your interests, subject to applicable law.

  • Security and fraud prevention, including protecting accounts, transactions, and the integrity of the Services.

  • Communicating with you, including providing customer support and maintaining our business relationship.

  • Legal and compliance purposes, including complying with applicable laws, responding to lawful requests, enforcing our terms and policies, and protecting our rights and the rights of others.

How We Disclose Personal Information

We may disclose personal information in the following circumstances:

  • To Shopify, vendors, and service providers who perform services on our behalf, such as payment processing, data analytics, customer support, fulfillment, shipping, and cloud storage.

  • To business and marketing partners for advertising and promotional purposes, in accordance with their own privacy notices and applicable law.

  • When you direct us to share information or consent to such sharing, including through integrations or third‑party tools.

  • With our affiliates or within our corporate group.

  • In connection with a business transaction such as a merger, acquisition, or bankruptcy.

  • To comply with legal obligations or respond to lawful requests, and to protect the Services, our rights, and the rights of users or others.

Relationship With Shopify

The Services are hosted by Shopify, which collects and processes personal information to provide and improve the Services. Information submitted through the Services may be shared with Shopify and with third parties located in other countries.

We may use Shopify’s enhanced features that rely on data from your interactions with our store, other merchants, and Shopify. In these cases, Shopify is responsible for processing that personal information and for responding to requests related to those data processing activities. Additional information about Shopify’s privacy practices and available rights can be found in Shopify’s consumer privacy materials and privacy portal.

Third‑Party Websites and Links

The Services may include links to third‑party websites or platforms. We are not responsible for the privacy practices, security, or content of those third parties. Information shared on public or third‑party platforms may be visible to others and used without limitation by those platforms.

Children’s Data

The Services are not intended for children and we do not knowingly collect personal information from individuals under the age of majority in their jurisdiction. We do not have actual knowledge that we sell or share personal information of individuals under 16 years of age, as defined by applicable law.

Security and Retention

We use reasonable safeguards to protect personal information, but no method of transmission or storage is completely secure. We cannot guarantee absolute security.

We retain personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements and policies.

Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information, including:

  • The right to access or know what personal information we hold about you;

  • The right to request deletion of your personal information;

  • The right to correct inaccurate personal information;

  • The right to data portability, in certain circumstances;

  • The right to manage marketing communications and opt out of promotional messages.

These rights are subject to limitations and exceptions under applicable law. We may need to verify your identity before fulfilling a request.

We will not discriminate against you for exercising your rights. Where permitted, you may authorize an agent to make requests on your behalf, subject to verification.

Complaints

If you have concerns or complaints about how we process personal information, you may contact us through the contact methods provided on the Services. Depending on your location, you may also have the right to lodge a complaint with your local data protection authority.

International Transfers

Your personal information may be transferred to, stored in, or processed in countries other than where you live. Where required, we rely on recognized legal transfer mechanisms, such as Standard Contractual Clauses, to protect such transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. Any updates will be posted on the website with a revised "Last Updated" date.

Contact

If you have questions about this Privacy Policy or our privacy practices, or if you wish to exercise your rights, please contact us through the contact options available on the Services.