Refund policy
Refund Policy
Effective Date: February 4, 2026
Utopic Health Limited values customer satisfaction and aims to provide high-quality products. Please review the following Refund Policy carefully, as it outlines the terms and conditions under which refunds may be considered.
Eligibility for Refunds
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Refund requests must be made within 30 days of the original purchase date.
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Products must be unopened, unused, and in their original packaging to be eligible for a refund.
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Opened, used, damaged, or altered products are not eligible for refunds.
Return Process
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Customers must contact us prior to returning any product to request authorization for a return.
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Returns sent without prior approval may not be accepted.
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Customers are responsible for all return shipping costs, including any applicable duties or taxes.
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We recommend using a trackable shipping method, as Utopic Health Limited is not responsible for items lost or damaged during return transit.
Refund Review and Discretion
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All approved returns are subject to inspection upon receipt.
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Refunds are issued at the sole discretion of Utopic Health Limited.
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We reserve the right to deny any refund request that does not meet the conditions outlined in this policy.
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Approved refunds will be issued to the original form of payment, less any non-refundable fees, where applicable.
Non-Refundable Items
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Opened or used products
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Products returned outside the 30-day window
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Products returned without prior authorization
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Shipping and handling charges
Policy Updates
Utopic Health Limited reserves the right to modify or update this Refund Policy at any time. Any changes will be effective immediately upon posting on our website.
If you have questions about this Refund Policy, please contact us through the contact options available on our Services.